1405 Save Game | Forza Horizon 5

Because Microsoft will be discontinuing support for Silverlight, the Silverlight version of Navigator Web is being phased out. All CTI Navigator users should use Web II (HTML version) unless there is a specific need to temporarily use Navigator Web Silverlight (such as to import and convert Matchmakers from Desktop Navigator into Navigator Web format). However, until Microsoft stops Silverlight services, Navigator Web Silverlight will continue to run.

Click on the topic in the list below to go directly to the appropriate instructions:


General Steps to Fix Silverlight 

Silverlight is a browser plug-in (also called an add-on or add-in). If Silverlight does not install (or repeatedly prompts to install), or does not run properly in your browser (displaying either a System Exception error, an error 4001, a blank page, or a blank frame without the menu items in Navigator Web), progressively implement each of the following steps until the problem is resolved

  1. Install Silverlight in a browser that supports plug-ins:
    • To install Silverlight in Windows 10, open Microsoft Edge forza horizon 5 1405 save game browser, enter the address of CTI Navigator Web for your MLS, click the "More Actions" icon at the top right of Edge toolbar, and select "Open with Internet Explorer."
    • To install Silverlight in Internet Explorer on Windows 8 and 8.1, IE must be open in Desktop Mode.
  2. Verify that Silverlight is installed (see below).
  3. Ensure that the Silverlight plug-in is enabled in the browser ( Internet ExplorerFirefox, or Opera) or through a browser extension (such as IE Tab in Chrome). 
  4. Clear temporary Internet browsing files (see instructions to clear browsing History, Data, or Cache for your browser at "Fix Internet Browser Issues")
  5. Close all browser screens. Then re-start the browser and open the website for CTI Navigator Web first
  6. In Internet Explorer* 11, 10, or 9: 
    • select Tools in the browser menu and un-check "ActiveX Filtering" (for more information see "About ActiveX Filtering" by Microsoft) -   or 
    • click the Tools icon forza horizon 5 1405 save game, select Safety, and un-check "ActiveX Filtering".
  7. For all Windows browsers, select Internet Options in the Windows Control Panel. (If Control Panel is set to "Category View", first select “Network and Internet” then select Internet Options.)  In Internet Explorer you can select Internet Options under Tools or Tools icon.  Then, on the Internet Options screen in the Control Panel or IE:
    • select Connections tab > LAN Settings button > Un-check "Automatically Detect Settings"; and  
    • select Advanced tab > under Accelerated Graphics, either check "Use software rendering instead of GPU rendering" if it is not checked (or un-check it if it is already checked and update the driver for your graphics card), OR  click here to run Microsoft's Fix-It utlity > restart the computer for changes to take effect.
  8. In Firefox, set Preferences to use software acceleration for graphics (i.e., not use hardware acceleration)
    • click Options under Tools or the menu icon, and select Advanced in the left menu
    • under the General tab, un-check “Use hardware acceleration when available.”
  9. In Chrome or Firefox, install the IE Tab extension appropriate for your browser, and enable the IE Tab extension when running CTI Navigator Web.
  10. For continuing Internet security updates in Windows XP and Vista, run Silverlight in the Opera browser (rather than Internet Explorer or Chrome which no longer issue security updates for versions of Windows no longer supported by Microsoft).

  11. Close the browser with the problem, and open Navigator Web in a different browser.

If Silverlight is installed, enabled, and the browser's temporary Internet browsing files have been completely cleared, but Silverlight does not work properly in any browser on this computer, Un-install Silverlight and then install the latest version. If uninstalling and reinstalling Silverlight does not resolve the problem, see the "Clean Corrupted Silverlight Installation in Windows " or "Fix Silverlight in Mac" section below as appropriate. 

If Silverlight runs correctly in one browser but not correctly in another browser on your computer, the non-supporting browser itself may need to be reset, restored, un-installed and re-installed, or replaced by an earlier version. For instructions on managing browsers, see "Fix Internet Browser Issues" in the Related Articles at the end of this web page. 

Verify Silverlight Version Installed

To verify the version of Silverlight installed on a computer, click here (or go to http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx).  At this website Microsoft also provides install and uninstall instructions, and a chart of compatible operating systems and browsers for the version of Silverlight installed on your computer. If your installed version is earlier than the "current" (latest) version, you can click on the "Current version" number to install it on your computer if desired. 

To verify the version of Silverlight installed on a Mac, you can click Help and select "Installed Plug-ins" in the Safari browser menu. Then scroll down to view the Silverlight Plug-in information. 

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Install Silverlight

Download Microsoft's latest Silverlight browser plug-in at "Download Microsoft Silverlight" (or select the desired version under Download Selected Version of Silverlight in the Related Articles at the end of this web page) using the method appropriate for your Internet browser and computer operating system. The basic installation steps are:  

Note: Some security programs (such as STOPzilla, VIPRE and Webroot) need to be temporarily disabled to allow Silverlight to install properly.

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Enable Silverlight 

Normally add-ons/plug-ins such as Silverlight are automatically enabled when installed. However, they can be disabled manually, by other programs, or by browser updates. 

Internet Explorer (IE). To ensure that Silverlight is installed and enabled to run in Internet Explorer (8 and later):

  1. Open Internet Explorer
  2. Select Tools in the menu bar (or the gear icon forza horizon 5 1405 save game in the top of the browser) 
  3. Select "Manage Add-ons"
  4. Under "Add-on Types", select "Toolbars and Extensions"
  5. Under "Show", select "All add-ons"
  6. Browse down to the Microsoft Corporation section, and select "Microsoft Silverlight"
  7. Verify or click the Enable button
  8. Click the Close button. 
If Internet Explorer displays a message that it has stopped working (after attempting to open a web page using Silverlight), set the browser to use software rendering instead of hardware (GPU) rendering as described below:
  1. In Internet Explorer click on Tools (or the Tools icon)
  2. Select Internet Options
  3. Select the Advanced tab
  4. In the Advanced Graphics Settings section, check "Use software rendering instead of GPU rendering"
  5. Click the OK button
  6. Close and re-start Internet Explorer.

If using software rendering does not fix IE's "stopped working" error, re-set Internet Explorer to its defaults (as described here). If the "stopped working" error persists, set IE to use Compatibility View for the website (as described here).

FirefoxTo ensure that Silverlight is installed and enabled to run in Firefox 

  1. Open Firefox 
  2. Click the Menu icon, or click Tools in the Menu Bar (if displayed) 
  3. Select Add-ons 
  4. Select Plugins 
  5. Beside "Silverlight Plug-in" verify or click
    • Always Activate  
      • Note. Currently in Firefox on a Mac, plugins such as Silverlight must be "activated" (or re-activated) individually on each active web page.

To activate a plugin (such as Silverlight or IE Tab) on a web page in Firefox on a Mac, you can either:

If you cannot type in a text or data entry box for CTI Navigator Web in Firefox on a Mac, activate the Silverlight plug-in for the current web page as described above. Otherwise, use the Safari browser in unrestricted mode on a Mac.

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Chrome on Windows. Starting with version 45, Chrome will no longer support legacy plug-ins such as Silverlight in Windows. Therefore to enable Silverlight to run in Chrome on Windows, always add the IE Tab extension to your Chrome (as described here).

Prior to version 45, Chrome can be set to enable Silverlight to run in Windows as follows:

  1. Type "chrome://flags/#enable-npapi" in the browser URL/Search omnibox, scroll to "Enable NPAPI", and click the Enable button {Chrome version 42, 43, and 44 only.}
  2. Type "chrome://plugins" in the browser URL/Search omnibox, scroll to Silverlight,  and verify or click "Enable"; also check "Always allowed to run".

Chrome on MacStarting with version 42, Chrome no longer supports plug-ins such as Silverlight on a Mac.

Opera. To ensure that Silverlight is installed and enabled to run in the Opera browser:

  1. Open Opera
  2. Click Menu (on the top left corner of the screen)
  3. Select Settings
  4. Select Websites
  5. Under Plug-ins select "Manage Individual Plug-ins..."
  6. Verify that Silverlight is listed.
  7. If "disabled" displays to the right of Silverlight version, click the Enable button beneath Silverlight. Do not click this button if it displays Disable.

Note: For continuing Internet security updates in Windows XP and Vista, run Silverlight in the Opera browser (rather than Internet Explorer or Chrome which no longer issue security updates for versions of Windows no longer supported by Microsoft).

Safari. To ensure that Silverlight is installed and enabled to run in Safari (6.0 and earlier):

  1. Open Safari 
  2. Click Help and select "Installed Plugins" in the top menu of the browser
  3. Scroll down to see "Silverlight plug-in"
  4. Close Help
  5. Open Preferences
    • In Mac: click Safari in the top menu and then select Preferences
    • In Windows: click Edit or Settings, and then select Preferences
  6. Select Security
  7. Beside Internet plug-ins, check "Allow all other Plug-ins" or see Safari Plug-in Manager below
  8. Click Close. 

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Safari Plug-in Manager in Mac (OS X)

To provide an extra level of security, Safari automatically sandboxes (see sandbox note below) all plug-ins (such as Adobe Flash and Microsoft Silverlight) to limit their access to key system resources. However, Safari (6.1 and later) includes a plug-in manager that allows users to set the level of security to be enforced for specific plug-ins, either on a per website basis (such as just for the website where CTI Navigator Web runs for your MLS) or globally (for all other websites).

1405 Save Game | Forza Horizon 5

Skip the 1405 save game.
The temporary gain isn’t worth losing your account or corrupting your progress. Forza Horizon 5 is designed to be played over time, with new content added weekly. Grinding legitimately or using in-game methods is safer and more rewarding.

If you need help progressing fast or finding credits/XP guides instead, I’m happy to provide those.

Troubleshooting Forza Horizon 5 Save Game Error E:0-1405 The Forza Horizon 5 1405 save game error (specifically E:0-1405-0) is a critical issue that prevents players from loading their profile or saving new progress. This error typically signifies a discrepancy between your local save data and the cloud data, or that a specific save object has become corrupted.

Below are the most effective methods to resolve this issue and protect your racing progress. 1. Re-Sync Your Cloud Data

Since Forza Horizon 5 relies heavily on cloud synchronization, a failed sync is often the root cause.

For Xbox Players: Highlight the game on your dashboard, press the Menu button, and select Quit to ensure it's not in "Quick Resume" mode. For PC Players: Close the game and the Xbox App.

Open the Run dialog (Win + R), type WSReset.exe, and wait for the Microsoft Store to reset.

Restart the game via the Xbox App to force a fresh sync from the Microsoft Cloud. 2. Manage Save Object Limits

A common hidden cause for save failures in FH5 is reaching the internal limit for "save objects." If you have too many custom assets, the game may fail to write new data.

Delete Unused Liveries: Navigate to the "My Designs" menu and delete liveries not currently applied to your cars.

Clean Up Tunes: Go to "My Tunes" and remove older tuning setups.

Photo Gallery: Delete unnecessary photos from your creative hub to free up profile space. 3. Clear Local Save Data (Advanced)

If re-syncing fails, you may need to delete the local corrupted file to force the game to download the "last known good" save from the cloud.

Max Credits & Wheelspins: Millions of credits and thousands of regular/super wheelspins.

Full Garage: Access to roughly 888 cars, including rare and seasonal rewards up to recent series. Map Completion: All events, races, and landmarks unlocked. 🛠️ How to Install a Save File

The process varies by your game version. Always back up your original save before starting. 1. Locate Your Save Folder Steam: \userdata\\1551360\remote\.

Microsoft Store: %LOCALAPPDATA%\Packages\Microsoft.624F8B84B80_8wekyb3d8bbwe\SystemAppData\wgs\.

Cracked Versions: Often found in C:\Users\Public\Documents\Steam\CODEX\1551360\remote. 2. The "Save Swap" Method

For the Steam or Microsoft versions, you cannot simply copy-paste a file because saves are linked to your unique Xbox User ID (XUID).

Download Tools: You often need tools like the 010 Editor and Dolman’s CryptoTool to modify the save.

Decrypt: Use PowerShell commands to decrypt the downloaded save.

Replace XUID: Open the decrypted file in the 010 Editor, find the existing XUID, and replace it with your own (found via sites like cxkes.me).

Re-encrypt: Re-encrypt the file and place it in your save directory, renaming it to match your original save name. ⚠️ Important Risks

Forza Horizon 5 1405 Save Game: A Comprehensive Guide forza horizon 5 1405 save game

Forza Horizon 5, the latest installment in the Forza Horizon series, has taken the gaming world by storm. With its stunning graphics, engaging gameplay, and vast open-world exploration, it's no wonder why players are hooked. However, as with any game, saving progress is crucial to avoid losing hard-earned achievements and progress. In this article, we'll dive into the world of Forza Horizon 5's save game, specifically focusing on the 1405 save game.

What is a Save Game in Forza Horizon 5?

In Forza Horizon 5, a save game refers to the file that stores a player's progress, including their vehicle collection, credits, experience points, and other relevant data. The save game is essential, as it allows players to pick up where they left off, continuing their journey through the game's vast open world.

Understanding the 1405 Save Game

The 1405 save game in Forza Horizon 5 is a specific save file that has gained popularity among players. The "1405" refers to a unique identifier for the save game, which is used to distinguish it from other save files. This save game is often sought after by players who want to experience the game with a pre-existing collection of vehicles, credits, and progress.

Why Do Players Look for a 1405 Save Game?

There are several reasons why players might look for a 1405 save game:

How to Find and Use a 1405 Save Game

Finding a 1405 save game can be a challenge, as it often requires searching through online forums, social media, and gaming communities. Here are some steps to help you find and use a 1405 save game:

Installing and Using the 1405 Save Game

Once you've obtained a 1405 save game, follow these steps to install and use it:

Risks and Precautions

When using a 1405 save game, be aware of the following risks:

Tips and Tricks

To get the most out of your 1405 save game:

Conclusion

The Forza Horizon 5 1405 save game offers players a unique opportunity to experience the game with a pre-existing collection of vehicles, credits, and progress. While there are risks associated with using a modified save game, being cautious and taking necessary precautions can ensure a smooth and enjoyable experience. Whether you're a seasoned player or new to the series, the 1405 save game can be a great way to explore the world of Forza Horizon 5.

Additional Resources

For more information on Forza Horizon 5 and its save game:

FAQs

Q: What is a 1405 save game in Forza Horizon 5? A: A 1405 save game is a specific save file that stores a player's progress, including vehicles, credits, and experience points.

Q: Where can I find a 1405 save game? A: You can find 1405 save games through online searches, gaming communities, or save game websites.

Q: How do I use a 1405 save game? A: Locate your save game files, backup your existing save game, replace it with the 1405 save game files, and launch the game. Skip the 1405 save game

By following this comprehensive guide, you'll be well on your way to enjoying the Forza Horizon 5 1405 save game. Happy gaming!

Forza Horizon 5 automatic cloud-save system , meaning there is no manual "Save Game" button within the menu. Your progress is typically saved immediately after completing activities, such as finishing a race or purchasing a car. Official Forza Community Forums Save Data Locations

If you are looking for local save files on PC for backup or troubleshooting purposes, they are stored in the following directories: Microsoft Store Version

%LOCALAPPDATA%\Packages\Microsoft.624F8B84B80_8wekyb3d8bbwe\SystemAppData\wgs\ Steam Version \userdata\\1551360\remote\\ Steam Play (Linux) /steamapps/compatdata/1551360/pfx/ Key Save Facts Cross-Save Support

: Full cross-save and cross-progression are only supported between the Microsoft Store (PC) version and Xbox consoles

. The Steam version does not support cross-save with consoles. Resetting Progress

: To completely reset your save, you must navigate to your console or app settings and select "Delete from Console Storage" for Forza Horizon 5. Autosave Indicators

: While the game saves automatically, a small spinning icon in the corner of the screen usually indicates when data is being written. Are you trying to recover a lost save or transfer your progress to a different platform

How to save progress and access open world in Forza 5? - Facebook

The Forza Horizon 5 error 1405 (often appearing as part of a "Profile No Longer Available" or "Invalid Profile" error) indicates a corrupted local save game or a synchronization failure with the cloud. Top Fixes for Save Game Error 1405

If you encounter this error, you can attempt to force a data re-sync or reset your local profile using these methods: Reset Local Save Data (Microsoft Store/Xbox App PC): Go to Windows Settings > Apps > Installed Apps.

Find Forza Horizon 5, click the three dots, and select Advanced Options. Scroll down and click the Reset button.

Disconnect your internet, launch the game, and play through the intro until it saves locally.

Reconnect to the internet and restart the game. When prompted, choose to sync from the Cloud to restore your progress. Credential Manager Fix (Steam): Close the game and Steam.

Search for Credential Manager in the Windows taskbar and open it. Select Windows Credentials.

Find and remove any entries related to XBL (Xbox Live), such as XBL|DeviceKey or xblts|device.

Relaunch the game; it will prompt you to sign in again, which often triggers a fresh, working sync. Force Cloud Re-Sync:

Navigate to your local save folder (usually %localappdata%\Packages\Microsoft.624F8B84B80_8wekyb3d8bbwe\SystemAppData\wgs) and back it up. Delete the contents of the wgs folder.

Restart the game while online to force it to download the latest save from the cloud. Summary of Troubleshooting Steps Primary Solution Xbox Console

Highlight game > Manage game & add-ons > Saved data > Delete from console (not "everywhere"). Microsoft Store Use the Repair or Reset buttons in Windows App Settings. Steam Verify game file integrity and clear Windows Credentials.

Note: If your save remains corrupted after these steps, Forza Support may be able to restore your inventory (cars, credits, and vanity items) if you provide a ticket with your new ID, though campaign progress (rank and story) is typically lost.

You might wonder: Why not the latest 1.6xx save?

The answer lies in modding stability. Every time Playground Games updates FH5 (e.g., adding a new car pack like “Hidden Horizons” or updating the anti-cheat), old save files become invalid. The 1405 save gained legendary status because it was the last stable, widely compatible save before a major security patch. How to Find and Use a 1405 Save

Newer saves (1.600+) are harder to inject without triggering a ban. The 1405 save exists in a sweet spot where:


The 1405 Save Game represents a digital "Fast Forward" button. It is a fascinating artifact of the PC gaming community's desire to bypass monetization and progression systems. While it offers a tantalizing glimpse of god-mode capability—unlocking the full garage of 700+ vehicles instantly—it ultimately comes at the cost of the game's longevity and the user's account security.

Recommendation: For users seeking to experiment with every car in the game without the grind, the 1405 save is a functional, albeit high-risk, solution. However, for the intended "Horizon Life" experience, its use is discouraged.


Title: The Ghost of Update 1.405

Every seasoned Horizon driver knows about the Festival’s official patches. The bug fixes, the car balances, the new event chains. But if you hang around the right Discord servers—the ones with the cracked engine audio files and the banned livery designers—you’ll hear whispers about The 1.405 Save.

Not a corrupt save. Not a vanilla backup. The 1.405.

It surfaced in late 2023, three days after Series 24 went live. Someone on a Russian modding forum posted a single .dat file with the filename User_1405_Complete.backup. No screenshot. No description. Just a checksum and a note: “Drive the roads that don’t exist.”

Most ignored it. But a few brave souls injected it into their local save folder.

Here’s what they found.

First: The cars. The 1.405 save contained every car from every series up to that point—plus three that weren’t. Not cut content. Not developer placeholders. Fully modeled, fully drivable vehicles with manufacturer names that auto-censored in chat. One was a ‘72 Ford Falcon with a tire compound that worked on water. Another was a Porsche 959 with a gearbox that had seven reverse gears.

But the strangest was the Reliant Robin. In 1.405, its handling file was swapped with a Mosler MT900S. It rolled on two wheels through every corner—but never flipped. The speed trap leaderboards for that week show a single entry: “ROBINHOOD” with a time of 0:00.00.

Second: The map. Horizon Mexico in 1.405 was wrong. The main stadium was gone. In its place, a dirt oval with a single floodlight. The volcano had a tunnel that didn’t exist in any other build. At 3:04 AM local save time, the tunnel opened into a city that wasn’t Guanajuato—neon signs in Japanese, roads made of polished obsidian, and no skybox. Just stars. If you drove to the center of that city, your credit counter would freeze at 14,050,000. Exactly.

Third: The NPCs. In normal Horizon, racers ignore you. In 1.405, a single green AI car would follow you from event to event. Not chasing. Mirroring. Every turn, every brake, every horn tap. Its drivatar name was always [NULL]. Its livery was a QR code that, when decoded, read: “You weren’t supposed to keep this save.”

Then the bans started.

Twenty-seven players who used the 1.405 save were flagged for “unusual save modification” within 48 hours. Not a permanent ban—a soft lock. Their game would load, but the throttle input was inverted. The radio only played static. And their character’s face would slowly smile, frame by frame, even when paused.

Playground Games never acknowledged the 1.405 save. Patch notes for 1.406 simply said: “Improved save integrity checks.”

But the file still exists. On old hard drives. In forgotten cloud backups. Occasionally, someone asks in a livestream chat: “Does anyone have the 1405 save? I just want the water tires.”

No one shares the link anymore. Not because they can’t. Because the last person who did woke up to a Forza Motorsport 5 save file from 2014 on their desktop. No Xbox. No emulator. Just the file. And a single replay of a Reliant Robin driving on a lake at midnight, headlights off, no driver visible.

You can still find traces of 1.405 if you know where to look. The seasonal leaderboards have ghost times from 2023 with no gamertag attached. The EventLab island has a user-created blueprint titled “1405” that crashes to desktop if you finish first.

And sometimes, when you fast travel to the Horizon Mexico festival site, the background music skips one beat. Just one.

Some say it’s a memory leak.

The ones who’ve driven the ghost city say it’s a reminder: Not every save file is a backup. Some are warnings.

So go ahead. Search for “Forza Horizon 5 1405 save game.” Just don’t be surprised if it finds you first.

In the community lexicon of Forza Horizon 5, the term "1405 save game" does not refer to an official game update or a specific geographic location within the map. Instead, it is a specific file-naming convention used by the modding and save-sharing community.

The number 1405 typically denotes the UNIX timestamp (approx. January 16, 1970) used as a placeholder ID, or more commonly, it is a truncated version of the Title ID or specific Steam AppID variants used to bypass anti-cheat protections when importing modified save files. This report analyzes the contents, utility, and risks associated with this specific type of "starter save."

System Exception Error: if Silverlight cannot access needed computing resources (such as extra working memory), CTI Navigator Web functions may fail and display a "System Exception error" message. System Exception errors may or may not be fatal. Other Navigator Web functions may continue to operate correctly, and the failed function may recover if needed resources become unblocked or become available (such as by closing other browser screens or apps to free up working memory). However, to avoid System Exception error interruptions, always set Safari's Preferences to run Silverlight in Un-safe mode (as described above).

Sandbox Note. Sandboxing is a security mechanism to tightly restrict access to computer memory, operating system resources, and user files for unknown or untrusted code or unknown or untrusted websites.

Permissions Options:

Note that third-party plug-in managers (such as ClickToPlugin) may interfere with or override settings in Safari’s plug-in manager.

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Stabilize Silverlight in Chrome or Firefox in Windows using the IE Tab browser extension 

Click here for instructions on how to add the IE Tab extension to your Chrome or Firefox browser in Windows.

Keep Silverlight Up-to-date

Enable the auto-update feature in Silverlight to ensure that your computer is using the latest Silverlight functionality and security.

  1. Right-click on a web page using Silverlight
  2. Left click on the word Silverlight
  3. Click the Updates tab on the Microsoft Silverlight Configuration screen
  4. Check "Install updates automatically (recommended)".
    • If this option is not available (when User Account Control is enabled in Windows), select "Check for updates, but let me choose whether to download and install them."
    • If neither option is available, update your Windows (because some component is out-of-date).

Uninstall Silverlight 

To uninstall Silverlight in Windows or Mac, follow the instructions below which are appropriate for your computer.

To uninstall Silverlight in Windows 10, 8, or 7:

To uninstall Silverlight in Windows Vista:

To uninstall Silverlight in Windows XP or 2003:

To manually uninstall Silverlight on an Apple Mac:
  • Close all browser screens
  • Navigate to the hard drive where Silverlight is installed  
    • Yosemite OS (10.10): open Finder > click Go > select Computer > [optional: set view to List >] select Macintosh HD
    • pre-Yosemite OS (10.9 and earlier): open Finder > open Devices > select Macintosh HD
  • Navigate to your Library/ Internet Plug-Ins directory and drag any of the following to Trash: 
    • Silverlight.plugin (this is normally the only plug-in displayed for Silverlight)
    • WPFe.plugin (if displayed)
  • Also open /Library/Receipts and drag any of the following pkgs (if displayed) to the Trash:
    • Silverlight.pkg
    • Silverlight_W2_MIX.pkg
    • WPFe.pkg
  • Empty Trash. In the Finder drop-down menu, select "Empty Trash" or "Secure Empty Trash."  Silverlight will not be completely uninstalled until you empty the Trash. (You may need to restart your computer to ensure that all file components are removed.)

After completely un-installing all Silverlight components, re-install Silverlight (see "Install Silverlight in Mac" above). Then try to log into CTI Navigator Web again. 

For an alternative approach to finding and removing Silverlight components, see the video "How to Uninstall Silverlight on a Mac" at https://www.youtube.com/watch?v=aSvbjXSNYxw .

If you encounter difficulty completely removing all Silverlight components, either try using the Terminal command described below, or you might try using a Mac app removal utility such as the free AppCleaner from FreeMacSoft or a commercial product such as "CleanMyMac 2". Always use extra caution with all freeware. Otherwise, contact a Mac specialist either at Apple (phone 800-275-2273) or on the national Tech Helpline for your state Association of Realtors (FAR members can call 407-587-1450; and, until January 1, 2015,  GAR members can call 877-573-5611).

To automatically uninstall Silverlight from an Apple Mac

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Clean a Corrupted Silverlight Installation in Windows

If Silverlight does not work correctly in any browser on your Windows computer, and un-installing and then reinstalling Silverlight (see above) do not correct the problem, then its installation in Windows probably is corrupted. You can click here to download and run Microsoft's "Fix-it" automated troubleshooting and repair tool for Silverlight (for older versions of Windows click here to run Microsoft's "Fix it for me" wizard); or you can go to Microsoft's "How to clean a corrupted Silverlight installation and then reinstall Silverlight" website; or you can try to fix it yourself following Microsoft's instructions reprinted below from this website (see note 3 disclaimer below). 

Note 2: If Silverlight works in one browser but not another browser on the same computer, click here.  

If you are an advanced Windows user and want to try to resolve a corrupted Silverlight installation yourself:
  1. Click Start and type Notepad in the Search box
  2. Double-click on Notepad from the list of results above
  3. Copy and then paste the following text into Notepad:

    reg delete HKLM\Software\Microsoft\Silverlight /f
    reg delete HKEY_CLASSES_ROOT\Installer\Products\{D7314F9862C648A4DB8BE2A5B47BE100} /f
    reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\{D7314F9862C648A4DB8BE2A5B47BE100} /f
    reg delete HKEY_CLASSES_ROOT\TypeLib\{283C8576-0726-4DBC-9609-3F855162009A} /f
    reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\install.exe /f
    reg delete HKEY_CLASSES_ROOT\AgControl.AgControl /f
    reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00} /f
    rmdir /s /q "%ProgramFiles%\Microsoft Silverlight"
    rmdir /s /q "%ProgramFiles(x86)%\Microsoft Silverlight"

  4. Click File and Save As and type CleanSilverlight.cmd
  5. In the Save as type box, click All Files (*.*)
  6. In the Save in box, click Desktop, and then click Save
  7. On the File menu, click Exit
  8. Right-click the CleanSilverlight.cmd file on your desktop and click Run as administrator (in Windows XP click Run)
  9. When the uninstall completes, right-click the CleanSilverlight.cmd file on your desktop and click Run as administrator (in Windows XP click Run) a second time
  10. Once the uninstall has completed, click the link below to install the latest version of Microsoft Silverlight 

    http://www.microsoft.com/getsilverlight/get-started/install/default.aspx 

  11. Delete the CleanSilverlight.cmd file from your desktop.

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Fix Silverlight in Safari or Firefox on a Mac

According to Microsoft, the minimum requirements for a Mac to run Silverlight 4+ are Intel-based 1.83 GHz (or higher) processor, running Apple's OS X Tiger (version 10.4.11+ or later) operating system with at least 512-MB of RAM, and a current version of the Safari or Firefox browser (click "Download Microsoft Silverlight" or select in the Related Articles at the end of this web page).  Silverlight 5+ requires OS X Leopard 10.5.7+ or later.

If your Mac is running "Mavericks" OS X 10.9 or later, follow the steps to use Safari Plug-in Manager (above) to allow the Silverlight plug-in to run in unrestricted mode specifically on CTI’s website for your MLS. For Firefox on your Mac, ensure that Silverlight is installed, enabled, and activated for the current web page.

For steps to fix Silverlight in older (non-Intel processor) Mac Power-PCs, click "Silverlight for Mac is not being recognized or you are continually prompted to install". To determine the version of your Apple OS and its processor, click on the Apple icon in the top menu and select "About This Mac."

Otherwise, to try fixing Silverlight problems in Safari yourself (see note 3 disclaimer below), progressively implement each of the following steps until the problem is resolved. For Firefox, follow just steps 1, 7 and 8. (Chrome does not support Silverlight on a Mac.)

  1. Close all your browser screens (Safari and any other browsers) to clear temporary files.
    • Re-open your browser and use it to verify which version of Silverlight is installed either by clicking on the "Verify Installed Version of Silverlight" link, or
      • in Safari: verify that Silverlight is recognized as installed by selecting Help > "Installed Plug-ins"
      • in Firefox: verify the version and status of Silverlight by selecting Tools > Add-ons > Plugins and ensure it is set to "Always Activate".
      • in Chrome: type "chrome://plugins" in the browser URL/Search omnibox, scroll to Silverlight, verify or click "Enable"; and also check "Always allow"
    • Un-install any version of Silverlight earlier than version 4  (i.e., uninstall version 1, 2 or 3 if listed). 
      • Note. While version 5 is the current version and is normally preferred, if it is not working correctly in your browser after completing steps 1 - 4, you may try uninstalling and replacing it with version 4 if that version is still available. (See "Uninstall Silverlight on Apple Mac" above, or step 4 below.)
    • Re-open your browser and try to log into CTI Navigator Web again. 
  2. Open the CTI Navigator Web sign-in page in Safari and set Safari to run Silverlight without restrictions at this specific website (see Safari Plug-in Manager on Mac above, or the summary  below):
    • Click the word Safari in the browser's top menu, select Preferences... and then the Security tab (or hold down the Command key and press the comma key)
    • Verify "Enable JavaScript" is checked, "Block pop-up windows" is not checked (under the Edit menu in older versions of Safari), and Allow Plug-ins" (or Enable plug-ins) is checked
    • Beside "Internet plug-ins" check "Allow Plug-ins", and then click the "Website Settings..." button
    • On the left pane, click on Silverlight, and on the right pane, select the CTI Navigator website address you are using for your MLS
    • Click the button to the right of that address and select "Run in Unsafe Mode" {meaning without restrictions}
    • Click Done, and when prompted, click the button to Trust the CTI Navigator website to run Silverlight in unsafe mode.
    • Close all Safari screens and then re-open the CTI Navigator Web sign-in page in Safari.  
  3. Remove Cookies and other website data (which may contain past errors) in Safari:
    • Click the word Safari in the browser's top menu and select Preferences...
    • In Safari 7 and later select the Privacy tab
    • Either click the "Remove All Website Data" button, or, to select and remove data for a specific website , click the Details button, select the specific website (such as ctimls.com), and click the Remove button 
    • Close Safari and then re-open the browser. 
  4. Reset Safari to its original defaults by clicking Safari in the browser menu, selecting "Reset Safari..". (click here for details), and un-check any items you do not wish to remove.
  5. If the Silverlight error persists, un-install Silverlight (see un-install details above or summary below): 

    • Close all browser screens
    • Open Finder and browse to the hard drive where Silverlight is installed
    • Select/Open Library > select/open Internet Plug-ins
    • Click on the Silverlight.plugin and drag to Trash
    • If displayed, also click on "WPFe.plugin" and drag to Trash
    • Empty Trash! (You may need to restart your computer to ensure that all file components are removed.)

    Uninstall note: It’s very important that all Silverlight components are completely removed from your computer.  If you encounter difficulty uninstalling Silverlight on a Mac, you might run a free Mac app removal utility such as FreeMacSoft's AppCleaner (see Download Free AppCleaner for Mac in the Related Articles at the end of this web page), and delete the appropriate installed components found by the app removal utility. Otherwise, contact a Mac specialist either at Apple (phone 800-275-2273) or the national Tech Helpline for your state Association of Realtors (407-587-1450 for FAR members and 877-573-5611 for GAR members).
     

  6. Re-install Silverlight (see "Install Silverlight in Mac" above). Then try to log into CTI Navigator Web again. 
  7. If Safari on your computer still will not support the Silverlight plug-in, download, install and enable a current version of Mozilla Firefox and activate Silverlight for the curent web page (in Windows but not Mac, install and enable Google Chrome).
  8. If Firefox or its extensions do not function properly, follow the steps described in the MozillaZine article "Refresh Firefox - Reset add-ons and Settings"; and if necessary, "Standard Diagnositic - Firefox".

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Fix Error 4001 in Firefox on Windows

If you incur error 4001 when using Navigator Web in Firefox on Windows, but not when using Internet Explorer, then:
  1. Go to Start > Control Panel > Internet Options.
  2. Click the Connections tab, and then the LAN Settings button at the bottom.
  3. Un-check (to clear) the box labeled "Automatically detect settings".
  4. Click OK, then Apply and OK.

Run Silverlight in 64-bit version of Firefox (4+) on Mac OSX

To run Silverlight in a 64-bit version of Firefox (ver.4+) on an Apple OS X, ensure that the version of Silverlight on your computer is at least 4.0.60129.0 or later. See the appropriate sections above to verify, uninstall or re-install Silverlight. 

By default, Firefox 4 (and later) runs in 64-bit mode. According to Mozilla support (the provider of Firefox), you can set Firefox on a Mac OS 10.6 and later to run in 32-bit mode (if needed) as follows: 

  1. Select Firefox on the menu bar, and then select Quit Firefox. 
  2. Open the Applications folder in Finder and locate the Firefox application icon Firefox icon small.
  3. Hold down the Command key while you click the Firefox icon (or click on the "Perform task..." gear icon in the top menu) and select "Get Info" from the list of menu items.
  4. In the "Firefox Info" window, click the box in front of "Open in 32-bit mode".
  5. Close the "Firefox Info" window and then restart Firefox 4.

Note 3 - Disclaimer. Please be advised that CTI does not accept any responsibility for software you download, or for information provided about settings or software not produced by CTI (for details, see "CTI Disclaimers" in the Related Articles below).

Enable Popups at the CTI Navigator website for your MLS

Always configure your browser's Pop-Up Blocker to allow pop-ups on the CTI Navigator website for your MLS.

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