Zammad Addons New May 2026

Without this add-on: Zammad’s core does round-robin or load-based distribution. It works, but it’s dumb. With this add-on: You get Skill-Based Matching.

A typical Zammad addon requires a specific definition file to appear in the UI and be registered in the system.

Create a file inside your engine structure, typically at: app/assets/javascripts/app/lib/app_post/_my_new_feature.coffee (or JS) zammad addons new

Or define it within the Zammad core hooks. The critical part is the App.Controller definition.

Example basic structure for a Zammad UI Addon: Without this add-on: Zammad’s core does round-robin or

// In app/assets/javascripts/apps/my_new_feature/my_new_feature.js
import App from 'zammad/app';
var MyNewFeature = App.Controller.extend(
init: function() 
// Your code here
console.log("My New Feature Addon Loaded!");
); Released: June 2024 
A tiny but vital addon
export default MyNewFeature;

Released: June 2024 A tiny but vital addon. It prevents XSS attacks while allowing beautiful rich text from external markdown editors (like Obsidian or Typora).