Occasionally, when you sign up for a 30-day trial of SmartPlant 3D, the FreeView installer is bundled in the media folder. You can install only the viewer without touching the full suite.
Note: As of 2025, Hexagon has shifted to "SmartPlant Foundation" for some viewing tasks. However, legacy FreeView remains available for download via support contracts. If you are not a direct customer, ask your EPC (Engineering, Procurement, and Construction) partner for a distribution copy. smartplant freeview download
Even with a correct SmartPlant FreeView download, errors happen. Here is your troubleshooting guide. Occasionally, when you sign up for a 30-day
| Error Code | Message | Solution |
| :--- | :--- | :--- |
| Error 1402 | Could not open key: HKEY_LOCAL_MACHINE | You are not an admin. Run the installer as Administrator. |
| License Error 5 | Invalid license key | Your SP_LICENSE_FILE path has a typo. Use backslashes (\), not forward slashes (/). |
| Runtime Error R6034 | C runtime library error | Install all Visual C++ Redistributables (2015-2022). Reboot. |
| Model not visible | White screen after loading | Graphics card incompatibility. Go to Tools > Options > Graphics -> Set to "OpenGL Software Rendering" (slow but works). |
| Missing DLL | vcomp140.dll not found | Reinstall the Microsoft Visual C++ Redistributable from Microsoft's official site. | Note: As of 2025, Hexagon has shifted to
Even with a clean smartplant freeview download, things go wrong. Here are fixes for the top 5 failures.