Users frequently complain about the portal being "broken." Usually, it is a user error or a simple technical glitch. Here are the top 5 problems:
| Error Message | Likely Cause | Solution | | :--- | :--- | :--- | | “NID does not exist” | You entered a 10-digit old NID on a 17-digit field, or vice versa. | Try both formats. If using 10 digits, ensure no spaces. | | “Mobile number mismatch” | Your current SIM is not registered with the EC. | Visit your mobile operator’s store. Update your NID-linked mobile number. You cannot do this online. | | “OTP not received” | Network congestion or wrong number. | Wait 2 minutes. Click “Resend.” If still fails, try after 1 hour. | | “Server error” (500) | High traffic (e.g., 10 AM-12 PM). | Try late at night (10 PM – 6 AM) or on a weekend. | | “Document too large” | Your uploaded image is >2MB. | Compress the image using a free tool (e.g., TinyPNG) or convert PDF to smaller size. |
Pro Tip: Use the Mozilla Firefox or Google Chrome browser. Avoid using Opera Mini or older versions of Internet Explorer. Also, clear your cache if the page loads incorrectly. servicesnidwgovbd
If your NID has a spelling mistake or you moved to a new address, you can apply for a correction entirely online:
Q1: Is services.nidw.gov.bd free to use? A: Downloading your NID and verifying an NID is free. Correction applications may require a fee (e.g., BDT 150–500 depending on the change). Users frequently complain about the portal being "broken
Q2: Can I use the downloaded NID from this portal to open a bank account? A: Yes. Most banks in Bangladesh accept the digitally downloaded copy if printed and accompanied by the QR code scan. However, some banks still demand the physical smart card.
Q3: I changed my mobile number. How do I update it on the NID portal? A: You cannot update your mobile number online. You must visit your local Union Parishad (for rural areas) or Ward Councilor’s office (for cities) with your NID and a proof of the new mobile number (SIM registration copy). If your NID has a spelling mistake or
Q4: The portal says “Under Maintenance.” What should I do? A: services.nidw.gov.bd* is often under scheduled maintenance on Thursday nights (10 PM – 2 AM) for updates. Try again after 6 AM the next day.
Q5: I am an expatriate Bangladeshi. Can I access this portal from abroad? A: Yes, the portal is accessible globally. However, you will need the mobile number registered with the EC to receive OTP. If that SIM is not active internationally, you will be unable to log in. Expatriates can contact the Bangladesh Embassy for alternative verification.