Pay Bill Digi Direct

Encountering an error? Here are the top five issues and fixes.

| Problem | Likely Cause | Solution | |--------|-------------|----------| | “Invalid account number” | You entered a prepaid number for postpaid billing | Prepaid numbers cannot pay postpaid bills via auto-pay; use reload instead. | | Payment deducted but line still suspended | Bank pending or Digi server lag | Wait 15 minutes. If still issues, save receipt and contact *123#. | | “FPX session expired” | You took too long to complete bank login | Restart payment; complete within 5 minutes. | | Auto-pay failed | Card expired / insufficient balance | Update card in MyDigi app; manually pay ASAP. | | Can’t pay Roaming charges | Roaming bill may be separate invoice | Check “International Usage” section in billing. | Pay Bill Digi

Hotline: Call *123# (free) or 012-123 1234 (standard rates). Encountering an error

CelcomDigi customers can settle bills instantly via the official app or web portal using credit/debit cards, eWallets like Touch 'n Go, or FPX. Options for automated payments, instant online banking via JomPAY, and secure payment methods are available to ensure uninterrupted service. For more details, visit CelcomDigi Help Centre. How to manage my auto-billing? - CelcomDigi Help Centre CelcomDigi customers can settle bills instantly via the

| Feature | Digi App | Bank App (JomPAY) | Shopee/Lazada | |---------|----------|------------------|---------------| | Postpaid bill payment | Instant | 1–2 days | Fee varies | | Prepaid reload | Instant | Not available | Instant (but marked up) | | See detailed bill | Yes | No (only amount) | No | | Payment failure rate | Very low | Moderate (wrong ref number) | Low but slower |

Digi’s late payment policy:

Strategies to avoid this: