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This is the most likely reason your toggle is grey. Starting with Android 8 (Oreo) and heavily enforced by Motorola, the phone must ping Google’s servers to confirm the device isn't stolen or enterprise-managed.
The Logic: The phone asks Google, "Has this device been reported lost or is it tied to a corporate account?" Until it gets a "No" answer, the toggle stays grey. The Motorola Quirk: If your Motorola is brand new and hasn't been connected to WiFi for at least 15–20 minutes after a factory reset, the server handshake fails.
Motorola has started locking the bootloader on budget phones (G Pure, G Play 2022+) sold in North America. The manufacturer simply never implemented the feature. The grey toggle at the top is cosmetic.
The term "Top" often refers to Motorola’s flagship Edge+ and Edge Ultra series. These devices have stricter policies than budget Moto E phones. On high-end Motorola Top devices, the OEM unlock is linked to the device's "unlockability" data partition. If you bought a phone that was previously returned or refurbished, that partition might be corrupted.
If your Motorola Top phone has the "greyed out" issue due to a corrupt persist partition (common after failed updates), forcing an unlock can brick your device. Specifically:
Motorola provides an official app called "Unlock Data" on the Play Store (or via ADB commands). Sometimes the toggle is grey because the phone hasn't requested an unlock token.
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