Ncsw10301 Unable To Download The Image From Cisco.com Invalid Metadata Trans-id [WORKING]
Using the same trans-id from multiple NCS instances (e.g., in a cluster) can invalidate it. Cisco’s servers treat this as a replay attack.
If you use a proxy, try bypassing it temporarily to rule out metadata modification.
SSH into your DNAC appliance (maglev user) and run:
maglev package update image_manager
maglev catalog sync all --force
maglev catalog prune
Then restart the image management service:
maglev services restart image-management
After 5 minutes, retry the download from the GUI. This forces DNAC to discard the old transaction ID and fetch fresh metadata. Using the same trans-id from multiple NCS instances (e
From the controller’s CLI:
curl -v https://software.cisco.com/download/home
If you get a certificate error or timeout, the issue is network-related.
The error code breaks down as follows:
In essence, the NCS/DNA Center initiated a download request for a software image from software.cisco.com or download.cisco.com, but the transaction ID (trans-id) embedded in the metadata of the request did not match what the server expected or could validate. If you use a proxy, try bypassing it
Resolving download issues related to Cisco software images involves a systematic approach to troubleshooting network connectivity, authentication, server status, and software compatibility. If issues persist, leveraging Cisco's support channels can provide direct access to expert assistance.
Troubleshooting NCSW10301: Unable to Download Image from Cisco.com - Invalid Metadata Trans-Id
Are you encountering the frustrating error message "NCSW10301 unable to download the image from cisco.com invalid metadata trans-id" while trying to download a Cisco software image? You're not alone. This error has been reported by numerous users, and in this article, we'll delve into the possible causes, troubleshooting steps, and solutions to resolve this issue.
Understanding the Error
The error message "NCSW10301 unable to download the image from cisco.com invalid metadata trans-id" typically occurs when a user attempts to download a Cisco software image from the Cisco website. The error code NCSW10301 suggests that there's an issue with the download process, specifically related to the image metadata. The "invalid metadata trans-id" part of the error message implies that there's a problem with the transaction ID (trans-id) associated with the metadata.
Possible Causes
After analyzing various reports and Cisco community discussions, we've identified some potential causes of the NCSW10301 error:
Troubleshooting Steps
To resolve the NCSW10301 error, follow these step-by-step troubleshooting guides:
This document analyzes the failure associated with Transaction ID NCSW10301. The error "Unable to download the image... invalid metadata" indicates a breakdown in the handshake between the on-premises licensing utility (CSLU or SSM) and the Cisco Cloud backend. Specifically, the metadata file (which contains manifest details, signature, and entitlement counts) returned by Cisco.com was either corrupted, digitally invalid, or incompatible with the requesting agent's software version.