Disconnect the Morpho MSO-13xx device from the computer. Connecting the device before driver installation often results in the OS assigning a generic, non-functional driver.
Moving to ver 2.2.1.8 is generally safe, but be aware: morpho api mso-13xx setup ver 2.2.1.8 download
Recommended upgrade procedure:
| Issue | Potential Cause | Resolution |
| :--- | :--- | :--- |
| "Device Not Found" Error | Driver signature enforcement or previous driver conflict. | Uninstall the device in Device Manager, check "Delete the driver software for this device," and reinstall v2.2.1.8. |
| Crash on OpenDevice | DLL mismatch (mixing old DLLs with new setup). | Ensure the application references the exact DLLs provided in the v2.2.1.8 package. Clean the build folder. |
| Poor Image Quality | Dirty sensor glass or outdated firmware. | Clean the sensor platen with a soft cloth. Note: Firmware updates usually require a separate utility provided by Safran/Morpho support. | Disconnect the Morpho MSO-13xx device from the computer