This is where 90% of failures happen. KUKA Sim Pro 2.0 often cannot find the dongle because of a missing system path.

This is the most common "key install" search query. You will bind a license to your PC's hardware.

  • Obtain the license file: Send the request file to your KUKA distributor or upload it to the KUKA license portal. You will receive a .WibuCml file back (via email or download).
  • Import the license:
  • Verify: Under CmActLicense, you should now see an entry for KUKA Sim Pro 20 with status "Active".

    • | Error Code | Likely Cause | Fix | | :--- | :--- | :--- | | -15 | License file does not match PC's MAC address or HostID | Re-host license via KUKA portal; request new .lic file | | -97 | License Manager service not running | Run net start KUKALicenseService as admin | | LIC-1001 | Corrupted .lic file (extra spaces or line breaks) | Open .lic in Notepad++ → ensure single line of text | | Time mismatch | System clock skewed (common on virtual machines) | Sync time with time.windows.com |

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