Always type go.dbs.com/hkcardupload manually into your browser or use the official DBS Hong Kong website’s navigation. Beware of phishing emails—never click links from unsolicited messages claiming to be DBS.
Upon landing on the page, you will be asked to enter a reference number and the last few digits of your HKID or Passport number. This step ensures that only the intended recipient can upload files to that specific request. go dbs com hkcardupload
Even with a simple process, users encounter hiccups. Here are frequent error messages and solutions: Always type go
| Error Message | Likely Cause | Solution | |---------------|--------------|----------| | “Reference number not found” | Typo or expired link | Check the letter from DBS – reference codes expire after 30 days. Contact DBS hotline. | | “Image too blurry” | Poor camera focus or low light | Retake in a bright room, steady your hand. Use scanner if possible. | | “File size exceeds limit” | High‑resolution photo | Compress the image or use a lower camera resolution. | | “Card number mismatch” | Uploaded card does not match the pending application | Ensure you are uploading the exact card DBS asked for. | | “Session timeout” | Idled on page too long | Refresh the link and re‑enter details. | Pro tip: Use the DBS HK mobile app
Pro tip: Use the DBS HK mobile app for an integrated experience – the app automatically redirects to the upload page with pre‑filled tokens.