| Symptom | Likely Cause | Fix Priority | |---------|--------------|----------------| | Error appears immediately after hitting update | Stored manifest mismatch | Go offline → restart | | Error appears at 99% | Corrupted delta file | Clear persistent storage | | Error appears on resume from sleep | Power state + update queue bug | Disable Energy Saver mode | | Error only for one game | Bad targeted patch from publisher | Wait for re-release or reinstall game |
Would you like a printable troubleshooting flowchart for this error, or a deeper explanation of how Xbox’s delta update system works technically?
Error Code: 0x87d00215
Message Context: "Failed to get targeted update"
Primary Platforms: Windows 10 / Windows 11, Xbox Console Companion, Microsoft Store, Gaming Services
This error typically manifests when a Windows system attempts to retrieve a specific software or driver update from Microsoft servers but cannot complete the handshake or locate the requested payload. While most commonly associated with Xbox-related apps (e.g., Gaming Services), it also occurs during Windows Update and Microsoft Store downloads.
If behind corporate network or VPN, temporarily:
If the policy retrieval fails, clear the local update store to force a fresh scan.
Sometimes Windows Update expects a specific build (e.g., 22H2 → 23H2) but the registry holds an invalid target.
Navigate to:
HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
Look for:
Reboot after changes.
Before applying fixes, check for these symptoms:
The SCCM error 0x87d00215 typically translates to "Item not found". It generally occurs when a client is unable to locate the necessary update content or when a certificate/policy issue prevents the update from being recognized as applicable. Quick Fixes & Troubleshooting 1. Check Boundaries and Content Ensure the client can actually "see" the content source.
Boundary Groups: Verify the client's subnet is correctly assigned to a Boundary Group that includes a valid Distribution Point (DP).
DP Health: Confirm the update package has been successfully distributed to the DPs and that the DP has sufficient disk space.
Applicability: Check if the update is superseded by a newer version or if the device fails to meet specific prerequisites. 2. Reset Local Update Components
If the issue is isolated to specific machines, clearing the local cache often helps.
Force the SCCM Client and Software Center to Update using ... - ser
In Microsoft Configuration Manager (SCCM), the error code 0x87d00215 translates to Item not found
. It typically occurs when a client device attempts to retrieve information about a targeted update but cannot find the required content or metadata. Prajwal Desai Common Causes failed to get targeted update error = 0x87d00215 : r/SCCM
The error code 0x87d00215 in Microsoft Configuration Manager (SCCM/MECM) translates to "Item not found". When you see "Failed to get targeted update error 0x87d00215" in UpdatesDeployment.log, it typically means the client cannot find the specific update policy, content, or required certificate needed to proceed with the installation. Common Causes for Error 0x87d00215
Missing or Misconfigured Certificates: In HTTPS or PKI-enabled environments, the client may be unable to retrieve the correct certificate to communicate with the Management Point (MP).
Superseded Updates: The update you are trying to deploy may have been replaced by a newer version, making the original "missing" from the catalog.
Boundary Group Issues: The client may not be in a boundary group associated with a Distribution Point (DP) that has the required update content.
WUAgent Corruption: The local Windows Update Agent (WUA) database on the client machine might be corrupted.
Content Distribution: The update package might not have successfully reached the local Distribution Point. How to Fix Error 0x87d00215 1. Troubleshoot the Client Certificate
If your environment uses HTTPS, this error often occurs because a certificate is expired or a client is holding onto an old, invalid certificate.
Open certlm.msc on the affected machine and check the Personal > Certificates store.
If you find multiple certificates (e.g., from a site migration), try removing the old one and restarting the SMS Agent Host service.
Verify the CCMRetrieveCertificateContext status in ccmexec.log to see if it specifically mentions certificate retrieval failures. 2. Reset the Windows Update Data Store
Corruption in the local SoftwareDistribution folder can cause the client to fail when matching targeted updates. Open Command Prompt as an Administrator. Stop the update service: net stop wuauserv
Rename the folder: rename C:\Windows\SoftwareDistribution SoftwareDistribution.old Start the service: net start wuauserv Failed To Get Targeted Update Error 0x87d00215
Trigger a Software Updates Scan Cycle from the Configuration Manager Control Panel applet. 3. Verify Boundaries and Content
If the client "can't find" the update, it may literally be unable to see the content on its local Distribution Point.
Check Boundary Groups: Ensure the client's IP range or subnet is correctly assigned to a boundary group that has an associated DP.
Check DP Content: In the SCCM console, verify the deployment package is successfully distributed to the DP near that client. 4. Check for Superseded Updates
If an update is superseded, it is often marked as "expired" in the SCCM console. SCCM failed to get targeted update error 0x87d00215
The SCCM/MECM error 0x87d00215 translates to "Item not found". It typically appears in the UpdatesDeployment.log when a client machine is assigned an update but cannot locate the necessary information or content to proceed with installation. Common Causes
Inapplicable Updates: The update may have been superseded by a newer version or the target device does not meet the hardware/OS requirements.
Content Availability: The update content might not be successfully distributed to the Distribution Point (DP) accessible to the client.
Boundary Issues: The client's IP subnet or AD site might not be correctly associated with a Boundary Group that has access to the update content.
Certificate Errors: Expired or missing certificates (such as those for the DP, WSUS, or the client itself) can block communication and content retrieval.
Communication Failures: Misconfigured IIS components or restricted HTTPS settings on the Management Point (MP) or DP. Troubleshooting Steps failed to get targeted update error = 0x87d00215 : r/SCCM
In Microsoft Configuration Manager (SCCM), the error 0x87d00215 translates to Item not found
. This typically occurs when a client receives a policy for a software update but cannot find the update information or content needed to proceed. Immediate Solutions Check Boundary Group Configuration
: Ensure the client's subnet or AD site is assigned to a boundary group and that a Software Update Point (SUP) Distribution Point (DP) are correctly associated as resources in that group. Verify Update Applicability
: The error may trigger if the update is not actually applicable to the device, or if it has been superseded by a newer patch. Reset the Windows Update Agent : On the affected client, stop the service, rename the C:\Windows\SoftwareDistribution folder, restart the service, and initiate a new scan cycle. Server-Side Certificates expired or missing certificate
on the site server or distribution point can prevent clients from retrieving update metadata. Microsoft Learn Essential Log Files for Troubleshooting
Review these logs on the target client to pinpoint the failure: SCCM failed to get targeted update error 0x87d00215
Failed To Get Targeted Update Error 0x87d00215 usually indicates a communication breakdown between the SCCM/MECM client and the management point during software update deployment.
Troubleshooting SCCM Error 0x87d00215: Failed To Get Targeted Update
If you are an SCCM (System Center Configuration Manager) administrator, you have likely run into the dreaded error 0x87d00215. It typically appears in the WUAHandler.log or UpdatesDeployment.log files on the client machine.
Translated, this error usually means "Item not found" or that the client cannot locate the specific update targeted for deployment. Let's break down why this happens and how to fix it. 🔍 Common Causes of Error 0x87d00215
Boundary Group Issues: The client cannot find a Distribution Point with the update content.
WSUS Sync Failures: The WSUS database is out of sync with SCCM.
Corrupt WUAgent: The Windows Update Agent on the local machine is broken.
IIS Issues: The Management Point IIS service is not responding properly. 🛠️ Step-by-Step Solutions 1. Verify Boundary Groups Ensure the client machine falls within an active boundary. Open the SCCM Console.
Navigate to Administration > Hierarchy Configuration > Boundary Groups.
Verify that the client's IP subnet or AD site is assigned to a group.
Ensure a Distribution Point (DP) is associated with that Boundary Group. 2. Check WSUS and SUP Synchronization
If the client knows it needs an update but cannot find it, sync issues are often the culprit. Check the wsyncmgr.log on your site server. Look for any synchronization failures.
If needed, initiate a manual synchronization from Software Library > Software Updates > All Software Updates > Synchronize Software Updates. 3. Reset the Windows Update Components | Symptom | Likely Cause | Fix Priority
If the issue is isolated to a few specific clients, resetting the local Windows Update Agent often clears the error. Run these commands in an administrative command prompt on the client:
net stop wuauserv net stop cryptSvc net stop bits net stop msiserver ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 catroot2.old net start wuauserv net start cryptSvc net start bits net start msiserver Use code with caution. Copied to clipboard 4. Run Machine Policy Cycles
Force the client to check in and grab the latest instructions. Open Control Panel on the client. Open Configuration Manager. Go to the Actions tab. Run Machine Policy Retrieval & Evaluation Cycle. Run Software Updates Deployment Evaluation Cycle.
💡 Pro Tip: Always review the CAS.log and ContentTransferManager.log on the client to see if the machine is actively trying to pull the update files from a Distribution Point but failing to connect! To help me tailor the best fix for your environment: Are you seeing this on all clients or just a handful? Have you checked your Boundary Group assignments yet? Is this happening with all updates or one specific patch?
Tell me about your current setup, and I can provide specific log queries or scripts!
The 0x87d00215 error is a common headache for IT administrators using Microsoft Configuration Manager (MECM/SCCM). This error typically indicates that the SCCM client has successfully located the required update but is unable to process or download the targeted deployment metadata.
Below is a comprehensive guide to understanding, diagnosing, and resolving this issue. 🔍 Understanding Error 0x87d00215
In the SCCM ecosystem, 0x87d00215 translates to "Item not found." When this occurs during a software update deployment, it means the client agent is looking for a specific update binary or policy instruction that it believes should exist based on its scan, but the Management Point or Distribution Point is not providing it. Common Symptoms Updates stuck at "Downloading 0%" or "Installing." Status reported as "Failed" in the Software Center.
The error code appears in the UpdatesHandler.log or WUAHandler.log on the client machine. 🛠️ Primary Troubleshooting Steps 1. Check the Log Files
Before changing settings, look at the logs on the affected client (C:\Windows\CCM\Logs):
WUAHandler.log: Check if the Windows Update Agent is successfully communicating with the WSUS server.
UpdatesHandler.log: Look for the specific "Failed to get targeted update" string.
DataTransferService.log: Check if there are BITS download errors or 404 errors when trying to reach the Distribution Point. 2. Verify Boundary Group Configuration
If the client cannot "find" the update, it often lacks a valid path to a Distribution Point (DP).
Ensure the client’s IP address/Subnet is included in a defined Boundary. Verify the Boundary is associated with a Boundary Group.
Check that the Boundary Group has an assigned Distribution Point containing the update content. 3. Refresh the Machine Policy
Sometimes the client is working off an outdated set of instructions. Open Control Panel > Configuration Manager. Go to the Actions tab.
Select Machine Policy Retrieval & Evaluation Cycle and click Run Now. Select Software Inventory Cycle and click Run Now. ⚡ Advanced Solutions Clear the CCM Cache
A corrupted local cache can prevent new updates from downloading. Go to Configuration Manager Properties > Cache. Click Configure Settings and then Delete Files.
Alternatively, restart the SMS Agent Host service (ccmexec) after manual deletion. Reset the Software Distribution Folder
If the Windows Update Agent itself is glitchy, resetting the local datastore helps. Stop the Windows Update service and BITS service.
Rename C:\Windows\SoftwareDistribution to SoftwareDistribution.old. Restart the services.
Trigger a new Software Updates Scan Cycle from the SCCM client actions. Update Content Redistribution
If multiple clients are failing with 0x87d00215, the issue is likely on the server side. In the SCCM Console, find the Software Update Group. Identify the specific update package.
Right-click the package and select Redistribute to refresh the files across all Distribution Points. 🚀 Summary Checklist ✅ Logs: Inspect WUAHandler.log for "Item not found."
✅ Boundaries: Ensure the client is within a valid DP range.
✅ Content: Verify update content is successfully distributed to DPs.
✅ Client: Run a Machine Policy Refresh and clear the CCM cache.
Are you seeing any 404 or 500 errors in the DataTransferService.log?
Is this a third-party update (like Chrome/Adobe) or a standard Windows patch? Would you like a printable troubleshooting flowchart for
Knowing these details will help me give you a specific fix for your environment!
What is the "Failed To Get Targeted Update Error 0x87d00215"?
The "Failed To Get Targeted Update Error 0x87d00215" is an error code that typically occurs when a device is trying to download and install updates from Microsoft Intune or Configuration Manager. The error indicates that the device is unable to retrieve the targeted update, and it's preventing the update from being installed.
Causes of the Error
Several factors can cause the "Failed To Get Targeted Update Error 0x87d00215". Some of the common causes include:
Troubleshooting Steps
To resolve the "Failed To Get Targeted Update Error 0x87d00215", follow these troubleshooting steps:
Step 1: Check Network Connectivity
Step 2: Check Server Status
Step 3: Check Device Configuration
Step 4: Check for Update Conflicts
Step 5: Retry the Update
Step 6: Check Event Logs
Step 7: Use Intune or Configuration Manager Logs
Step 8: Contact Microsoft Support
Fixing the Error
Based on the troubleshooting steps, here are some potential fixes for the "Failed To Get Targeted Update Error 0x87d00215":
Prevention
To prevent the "Failed To Get Targeted Update Error 0x87d00215" from occurring in the future:
By following this guide, you should be able to troubleshoot and resolve the "Failed To Get Targeted Update Error 0x87d00215". If you're still experiencing issues, don't hesitate to reach out to Microsoft Support for further assistance.
Troubleshooting the "Failed To Get Targeted Update Error 0x87d00215"
Are you experiencing issues with your system's update process, specifically encountering the "Failed To Get Targeted Update Error 0x87d00215"? This error can be frustrating, but don't worry, we've got you covered. In this article, we'll explore the possible causes of this error and provide step-by-step solutions to help you resolve it.
What is the "Failed To Get Targeted Update Error 0x87d00215"?
The "Failed To Get Targeted Update Error 0x87d00215" is an error code that occurs when a system fails to download or install targeted updates. This error is commonly seen in Windows operating systems, particularly in Windows 10 and Windows 11.
Causes of the Error
Several factors can contribute to the occurrence of this error. Some of the possible causes include:
Solutions to the Error
To resolve the "Failed To Get Targeted Update Error 0x87d00215", try the following solutions:
This script resets BITS, Windows Update, and Cryptographic services:
net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
ren %Systemroot%\System32\Catroot2 Catroot2.old
ren %Systemroot%\SoftwareDistribution SoftwareDistribution.old
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc