| Error Code / Issue | Probable Cause | Solution | | :--- | :--- | :--- | | "Overload" or Err | Weight on the scale exceeds capacity. | Remove excess weight immediately to prevent sensor damage. | | Label Not Printing | Label roll is empty or jammed. | Open the printer cover. Ensure labels are feeding correctly through the sensor. | | Weight Fluctuating | Air currents or unstable surface. | Ensure the scale is on a flat, level surface away from strong fans or vents. Press ZERO. | | "PLU Not Found" | The entered PLU number does not exist. | Check the PLU list or program the item. | | Price Incorrect | Wrong unit price entered in memory. | Re-program the PLU with the correct price. | | "Tare Error" | Negative weight on the scale. | Remove all items and press ZERO. |
Calibration ensures your Digi SM500 scale displays accurate weight. Perform calibration: digi sm500 scale user manual
Incorrect dates on labels are a common health code violation. | Error Code / Issue | Probable Cause