Autodata 345 The Hardware Information Does Not Match With Your Dongle Best Official
If the error appeared after a Windows update or driver installation:
Here are the most common real-world scenarios that trigger this error:
If you have tried all six steps, reinstalled drivers, restored your license file, and tested the dongle on another PC (it should work there if the other PC has a matching license – but Error 345 will appear if not), then you have two options:
Autodata 345 – “The hardware information does not match with your dongle” is a security feature, not a defect. It protects Autodata’s intellectual property, but it can be a major headache for legitimate users.
The solution is almost always software-based – reinstalling drivers or restoring the original license file. Do not rush to buy new hardware. Follow the steps in this guide, and you will likely be back to diagnosing vehicles within 20 minutes.
If you are a workshop manager, print this guide and keep it next to the Autodata PC. And remember: Back up your license file today – because one day, you will need it.
Have a different Autodata error? Let us know in the comments, or contact your local Autodata distributor for region-specific support.
The error "Hardware information does not match with your dongle" in Autodata 3.45 typically occurs when the Emulator is not correctly linked to your specific computer's Hardware ID (UID) or if the Sentinel Protection Drivers are misconfigured. Quick Fix Checklist
Run as Administrator: Ensure you are running both the installation files and the Autodata shortcut as an administrator.
Check Regional Settings: Change your system's "Regional Format" to English (United States). This is a common requirement for the software to recognize the license file correctly.
Disable Antivirus: Antivirus programs often block the emulator's system files. Disable it temporarily while applying the fix. Detailed Step-by-Step Guide 1. Verify Sentinel Driver Installation If the error appeared after a Windows update
The software relies on the SafeNet Sentinel drivers to "see" the dongle (even if it's a virtual emulator). Open Device Manager. Look for Universal Serial Bus controllers.
You should see SafeNet Sentinel Hardware Key. If it has a yellow exclamation mark or is missing, you must reinstall the Sentinel Protection Installer.
If you see "AuDaS0 Virtual Device" with an exclamation mark, you need to manually update that driver using the emulator files in your installation folder. 2. Re-Generate the License (UID Match)
The error specifically means the software's license registry file doesn't match the current PC's hardware fingerprint.
Go to the "Keygen" or "Crack" folder in your installation files. Run GetUid-x64.exe (or x86 for 32-bit) as Administrator. Copy the 8-digit or 10-digit code it displays.
Use the provided license generator (often named License.exe) to enter this code and create a new registry file (.reg).
Double-click the new .reg file to import it into your Windows Registry. 3. Reset the Emulator
Locate the AuDaS0 folder in your program files (usually C:\Program Files (x86)\...).
Open the folder and look for the green traffic light icon (the emulator). Right-click it and select Run as Administrator.
If it’s already running (red light), stop it and then start it again until the light turns green. 4. Enable Test Mode (Windows 10/11 only) Autodata 345 – “The hardware information does not
If you are on a modern OS, Windows may block the unsigned emulator driver. Autodata 3.45 Installation Guide | PDF | 64 Bit Computing
When you encounter the error "Hardware information does not match with your dongle" in Autodata 3.45, it means the software’s security layer cannot verify that your physical USB key (dongle) is the one authorized to run that specific installation.
This is a common headache, but you can usually clear it up by checking these four areas: 1. The USB Port & Drivers
Sometimes the fix is as simple as the computer not "seeing" the dongle.
Switch Ports: Move the dongle to a different USB port (avoid USB hubs; plug it directly into the PC).
Update Drivers: Go to your Device Manager and look for "Sentinel" or "HASP" drivers. If there’s a yellow exclamation mark, you’ll need to reinstall the Sentinel Runtime drivers. 2. Registry Mismatch
Autodata 3.45 often relies on a "Registry Key" that links the software to your hardware ID.
If you recently changed your motherboard, hard drive, or even updated Windows, your "Hardware ID" changed, but the registry is still looking for the old one.
The Fix: You may need to run the regconf.exe or a similar configuration utility usually found in the installation folder to re-register the dongle to the current system. 3. Emulation Conflicts
Since version 3.45 is frequently used with "dongle emulators" (software that mimics a physical key), conflict is common. Have a different Autodata error
If you are using an emulator, ensure that Driver Signature Enforcement is disabled in Windows (especially on Windows 10/11). Without this, Windows blocks the emulator from communicating with the software. 4. Antivirus Interference
Modern antivirus programs often flag the license-checking files of older automotive software as "false positives."
Check your antivirus quarantine. If files like ad345.exe or specific .dll files were moved, the software won't recognize the dongle.
The Fix: Add the Autodata installation folder to your antivirus Exclusion/Exceptions list.
A quick tip: If you just installed this on a new laptop, ensure you ran the "crk" or "install" batch file as an Administrator, as this is the most common reason the hardware ID fails to sync.
Are you running this on Windows 10 or an older version like Windows 7?
“AutoData 345 – The hardware information does not match with your dongle.”
Analysis and Resolution of AutoData 345 Dongle Mismatch Error